Who we are
Our website address is: https://tinytummieslactation.com.au
Introduction
This privacy policy will give you a more comprehensive explanation of how your data is handled by Tiny Tummies Lactation & Nutrition. If there is anything that is not clear from this privacy policy, please feel free to email us at info@tinytummieslactation.com.au.
Our Principles
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
- This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
- This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
Collection
We collect your personal information so that we can provide you with the products, services or information that we supply. Information that may be automatically collected when you visit our website include (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp. At times, we may collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
Personal Information
If you contact Tiny Tummies Lactation & Nutrition or become a client, the following personal information may be collected from you to ensure the most appropriate service is provided. Where practicable I will only collect personal information about you directly from you or sources managed by you. However, in some circumstances I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period. Personal information I may request include:
- Demographic details including your name, age, address, email and phone number
- Medical history including current medications, social history, and family history
- Medicare number (where available) for identification and claiming purposes
- Private health fund details
I will only collect sensitive information by methods that are reasonably secure, such as:
- Through a secure intake form when you book an appointment
- In a Microsoft Teams consultation or face to face
- When you send me information in an email
- Telephone call or text messages
- Information may be either stored in a locked room, on a password protected computer/ USB device, or in the password protected online software program used for documentation
You consent to me sharing relevant information as needed with clinicians you authorise me to correspond with. This may include your GP, paediatrician, dietitian, chiropractor, speech pathologist, psychologist, Child and Family Health Nurse, or other allied health worker. I will also disclose your information if required by law in response to a subpoena, discovery request or a court order, in compliance with mandatory reporting obligations, or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to my work with you. I may also make a disclosure to an appropriate authority if I have serious concerns about your health, safety or wellbeing.
MAILING LIST
If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to the services or products we provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority.
What we collect and receive from others
Social Network widgets and buttons (Facebook, Instagram)
By clicking or using any social network widgets on our website, you understand that you do so in accordance with the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content posted using these widgets, may become visible to your social network.
What we collect from your online activity
www.tinytummieslactation.com.au uses cookies and other digital identifiers that fall into the following three categories:
- Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
- Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
Cookie rights: You can always disable the use of cookies by changing the security settings of your browser. However, please bear in mind that this may affect how some items are displayed on our website.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information
We do our best to ensure your personal information is up to date and accurate at all times, as this allows us to deliver a better service to you. If any information we have on you needs to be corrected, please contact us via info@tinytummieslactation.com.au.
Data Security
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, each and every Tiny Tummies Lactation & Nutrition employee or agent must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at info@tinytummieslactation.com.au.
Access and Correction
At Tiny Tummies Lactation & Nutrition, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at info@tinytummieslactation.com.au, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law. For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.
Complaints Handling
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at info@tinytummieslactation.com.au or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Email: info@tinytummieslactation.com.au
This privacy policy was created on 05/12/24